Terms of Service

Last updated: June 2026 · Template pending legal review — not yet legal advice.

By using SnapFixx you agree to these terms. SnapFixx is a technology platform connecting customers with independent IT technicians; SnapFixx does not itself provide IT services.

Bookings & pricing

• Prices follow our published rate card plus applicable surcharges and taxes, shown before you confirm.
• Payment is collected in-app at job completion; funds are held in escrow until then.
• Parts agreed between you and the technician in-app are billed as shown on your invoice. Parts sourced by technicians may include a sourcing fee.

Cancellations

See our Refund & Cancellation Policy for the fee schedule.

Technicians are independent contractors

Technicians are self-employed independent contractors, not employees or agents of SnapFixx. They carry their own liability insurance. See the Independent Contractor Notice.

Ratings & conduct

• Two-way ratings after each job; abusive conduct may result in account suspension.
• Do not share contact details to take transactions off-platform.

Happiness Guarantee

If your issue isn't resolved, open a dispute within 72 hours of completion for re-work or a refund per our policy.

Liability

To the maximum extent permitted by law, SnapFixx's aggregate liability is limited to the amount you paid for the booking giving rise to the claim. SnapFixx is not responsible for acts or omissions of independent technicians.

Governing law

Ontario, Canada. Quebec consumers retain all rights under the Quebec Consumer Protection Act; a French version of these terms is available on request and will prevail for Quebec consumers where required.