Refund & Cancellation Policy

Last updated: June 2026 · Template pending legal review — not yet legal advice.

Cancellation fees (customer)

• More than 24 hours before the job: free
• 12–24 hours before: $15 flat
• 2–12 hours before: 25% of service price
• Under 2 hours or technician en route: 50% of service price
• Customer no-show after technician arrival: 100%

Technician cancellations

If your technician cancels, you receive a 100% refund and we re-match you immediately.

Reschedules

Free more than 12 hours ahead; inside 12 hours a reschedule is treated as a cancellation plus new booking. Maximum 3 reschedules per booking.

Happiness Guarantee

If the issue isn't resolved, open a dispute in-app within 72 hours of completion. We will arrange re-work at no charge or refund the service amount. Parts are refundable only if unused and returnable to the retailer.

How refunds are paid

Refunds return to your original payment method via Stripe, typically within 5–10 business days.