IT help, on-demand.
From real humans, nearby.
SnapFixx is the Canadian marketplace for on-demand home IT support. Browse vetted, background-verified technicians, see live arrival times, transparent flat-rate pricing — and pay in-app.
Built for Both Sides of the Marketplace
Two completely different experiences, one platform.
Stuck? A vetted tech is minutes away.
Stop digging through forums at midnight. Book a real expert who actually shows up — and see exactly who they are first.
- Browse technician profiles with photos, skills, certifications and verified reviews
- See live arrival time before you book — just like a ride share
- Star-rate every session — and your technician rates you back
- Flat-rate pricing per job — no surprise hourly creep
- Every technician is identity-checked and background-verified by accredited Canadian partners
- SnapFixx Happiness Guarantee: re-work or refund if the issue isn't resolved
Both sides know who they're meeting.
Before a technician accepts your job, they see your verified profile, address neighbourhood, job photos and rating history. No anonymous strangers — by design.
- Verified phone number and identity on both sides
- Two-way star ratings keep everyone accountable
- Mark favourite technicians to re-book directly
- Block list — never see a technician you didn't connect with again
- All payments in-app — no cash, no card sharing
Your skills. Your hours. Your rate cap, our floor.
Whether you're a moonlighting sysadmin or a full-time freelancer, SnapFixx routes nearby jobs to you and handles the rest. Get paid weekly via direct deposit.
- Set your own availability — full-time or part-time, your call
- See user profile, neighbourhood and job photos before accepting
- Published SnapFixx rate card — predictable per-job earnings
- Weekly direct-deposit payouts — net of a flat 20% service fee
- Build a public reputation with verified reviews and badges
- Carry your own liability insurance — you run an independent business
Background-verified, just like Uber.
Before you go live, SnapFixx runs you through an Uber-style onboarding flow — identity, criminal record, employment eligibility, certifications. Most applications close within 3–5 business days.
- Identity verification with Government-issued ID
- RCMP-level criminal record check via Triton, Certn or Sterling
- Employment eligibility (SIN / work permit confirmed)
- IT certifications and prior employment history reviewed
- Liability insurance certificate validated
- One-time $79 activation fee covers BGV + platform credentials
From "It's Broken" to "Fixed" in Four Steps
No phone trees. No waiting on hold. Just a real person at your door (or screen) when you need them.
Describe the issue
Snap a photo, jot a sentence. We match it to the right kind of technician.
Pick your tech
See nearby pros with star ratings, specialties, rate card price and live arrival ETA.
Track in real time
Watch your technician approach on the map — just like a ride share.
Pay, rate, repeat
Pay in-app at job completion. Leave a star rating. Save your favourite tech for next time.
If It Has a Plug or a Password, We've Got You
From a balky printer to a brand-new home network — SnapFixx technicians handle the everyday tech that powers Canadian homes.
Wi-Fi & Networking
Dead zones, mesh setup, range extenders, router upgrades.
PC & Mac Support
Slow computers, OS reinstalls, driver issues, migration help.
Smart Home Setup
Cameras, thermostats, voice assistants, smart lighting.
Printer & Scanner
Setup, wireless config, persistent paper jams, drivers.
Security & Antivirus
Virus removal, ransomware recovery, firewall and VPN setup.
Backup & Recovery
Cloud and local backup, drive cloning, photo recovery.
Email & Cloud
Gmail, Outlook, iCloud — fixes, migrations and sync issues.
TV & Streaming
Wall-mounting, soundbars, Apple TV / Roku / Fire TV setup.
Flat-Rate Pricing. Same in Every City.
Researched against Geek Squad, NerdsToGo, Toronto handyman rates and Tasker market data. Every job has a published price so you know what you're paying before you book.
Remote & Quick
Under 30 minutes · Often resolved online
Standard On-Site
~1 hour · Flat-rate single visit
Mid-Tier
1–2 hours · Most popular range
Larger Jobs
2–3 hours · Multi-device installations
Premium / Complex
3+ hours · Project-grade work
After-Hours & Weekend
Same jobs, scheduled outside 8am–6pm
| Job | SnapFixx | Geek Squad (in-home) | Independent / NerdsToGo | You Save |
|---|---|---|---|---|
| Virus / malware removal | $159 | $199–$249 | $80–$150 | ~$40–90 vs Geek Squad |
| Mesh Wi-Fi install (3 nodes) | $299 | $349–$499 | $200–$650 | ~$50–200 vs Geek Squad |
| TV mount (drywall, ≤55") | $169 | $229+ | $100–$300 | ~$60 vs Geek Squad |
| New PC / Mac setup & migration | $199 | $299+ | $150–$300 | ~$100 vs Geek Squad |
| Hourly custom rate | $99/hr | $100–$150/hr | $60–$100/hr | Mid-market, faster booking |
Transparent for Users. Predictable for Technicians.
SnapFixx charges a flat 20% service fee on each job. Technicians receive the remaining 80% via weekly direct deposit every Friday.
How a Job Is Priced & Paid
- 1SnapFixx publishes the rate
Every service has a flat published price (see Rate Card). Same in every Canadian city.
- 2User sees the total before booking
Service price + applicable surcharge + HST/GST = total. No hidden add-ons.
- 3User pays in-app at job completion
Funds are held securely in escrow. If the work needs extra time, the technician requests user approval before adding to the bill.
- 4Parts billed separately, on actuals
If hardware is needed, parts are billed at the retailer's actual cost with the receipt attached. SnapFixx does not commission parts.
- 5SnapFixx deducts a 20% service fee
Covers vetting, BGV, matching, payments, support, dispute handling and the platform.
- 6Weekly payout — every Friday
Completed jobs from Mon–Sun are batched and direct-deposited the following Friday. Parts cost is reimbursed 100% to the technician on the same payout.
Mesh Wi-Fi Install + Router
Service: $299 · Parts: TP-Link Deco mesh ($229 on actuals)
Spare Parts & Hardware — Billed on Actuals
If a job requires hardware (router, mount, cables, hard drive, smart device, etc.), the technician and user must agree in writing inside the app before the part is purchased.
Parts are billed at the technician's actual retail cost, with the original receipt/invoice attached to the user's SnapFixx invoice for the job. SnapFixx does not mark up parts and does not collect a service fee on parts cost. The technician is reimbursed 100% of the parts cost on the next Friday payout.
Parts purchased without prior in-app user approval are not reimbursable and remain the technician's responsibility.
What Canadians Are Saying
Real reviews from real SnapFixx customers, sorted by recency. Two-way ratings mean every star is honest.
Anjali arrived 10 minutes early, fixed my dead Wi-Fi in 25 minutes, and showed me a $20 cheaper router to buy myself instead of selling me one. Honest and fast.
Booked at 9pm for a ransomware mess. Jordan was at my door by 10:15 — quoted the flat rate, no panic upsell. Got most of my files back. SnapFixx is the real deal.
Loved being able to see Priya's verified profile and reviews before she came. She mounted three smart cameras and walked my mom through the app slowly. Five stars from Mum too.
Used Geek Squad for years. Switched to SnapFixx for a TV mount — paid $169 flat instead of $269, and the tech texted me an arrival ETA. No going back.
As a technician, the platform is honest. I see the user before I accept, the rate card is fair, and Friday payouts land like clockwork. Already cut my Kijiji ads.
Mostly excellent. One scheduling hiccup but support replied in chat within 10 minutes and credited me. Honest company.
Every Technician, Verified Like an Uber Driver
SnapFixx partners with accredited Canadian background-screening companies — the same providers used by Uber, Lyft, banks and federal agencies — to verify every technician before they accept a single job.
Triton Canada
Uber Canada's accredited verification partner. Direct RCMP database access. Most criminal record checks return in under 15 minutes.
- RCMP-level criminal record check
- Identity & address verification
- Driving record (if applicable)
- Employment history
Certn (Victoria, BC)
API-first Canadian screening company with AI-powered automation. Used for fast credential and certification verification at scale.
- Identity & ID document scanning
- Education & certification validation
- International record checks
- Real-time API status updates
Sterling, a First Advantage Company
One of Canada's largest established background-check providers — used for deep employment, credential and reference verification on senior technicians.
- Employment history (5+ years)
- Reference verification (2 references)
- Credit check (where applicable)
- Professional credential audit
ISB Global Services
Secondary screening partner — used for sanction list checks, regulated-industry compliance and provincial Vulnerable Sector Check coordination.
- Vulnerable Sector Check (via local police)
- Sanction & watchlist screening
- Provincial licensing checks
- Compliance audit trail
What Gets Verified Before You Go Live as a Technician
Technician Registration
It takes about 15 minutes to complete the application. Most decisions return within 3–5 business days.
One-Time Activation Fee — $79 CAD
Charged on submission. Fully refundable if your application is not approved. Once approved, the fee covers everything you need to start accepting jobs:
Why we charge it: background screening has a hard cost, and it keeps applications serious. Refundable to applicants who clear screening but don't activate within 30 days.
Start Your SnapFixx Technician Application
All fields marked with * are required. We'll only share your info with our verification partners.
Independent Contractor Notice
SnapFixx is a technology platform that connects users with independent IT technicians. Technicians are self-employed independent contractors, not employees of SnapFixx, and are responsible for carrying their own general and professional liability insurance as a condition of joining the network.
SnapFixx is not responsible or accountable for any injury, property damage, data loss, or other liability arising while a technician is performing or travelling to a service request. By accepting a job, the technician acknowledges this responsibility. Full terms apply.
Built for Two-Sided Confidence
Both sides see each other's profile, ratings and history before any work begins.
Background-Verified
Identity, criminal record, employment eligibility and certifications all checked.
Two-Way Ratings
Users rate techs. Techs rate users. Everyone shows up at their best.
Encrypted Payments
Pay in-app — no cash, no card sharing, PCI-compliant processing.
Live Arrival Tracking
Watch your technician approach on the map in real time.
Questions, Answered
The short version: it works like a ride-share, but for IT support.
What does a SnapFixx visit cost?
SnapFixx uses a published flat-rate card. Most home jobs fall between $89 and $299. Custom hourly jobs run $99/hr. See the Rate Card section above — same price in every Canadian city.
How fast can a technician arrive?
In major Canadian cities, our average arrival time is about 45 minutes. The exact ETA for each available technician is shown live on their profile.
Why is there an activation fee for technicians?
The $79 covers the hard cost of background verification (~$50), credentials issuance, and platform onboarding. It also keeps applications serious. It's fully refundable if your application is rejected.
Who runs the background checks?
SnapFixx partners with Triton Canada (primary, used by Uber), Certn (API verification), Sterling Backcheck (enterprise screening) and ISB Global Services (compliance and Vulnerable Sector). See the Background Verification section above.
What if a job needs parts?
Parts are billed on actuals — the technician's retail receipt is attached to your invoice. SnapFixx adds no markup and takes no service fee on parts cost. Any part must be agreed in the app before purchase.
How does SnapFixx make money?
SnapFixx charges a flat 20% service fee on the service portion of each completed job. Technicians keep the remaining 80% via weekly direct deposit every Friday.
Can I request the same technician again?
Yes — save technicians as favourites and request them directly. Many users build a long-term relationship with one or two trusted pros.
What if I'm unhappy with the service?
SnapFixx Happiness Guarantee covers re-work or refund if the issue isn't resolved. Just open a dispute in the app within 72 hours of job completion.
Get a Vetted Technician at Your Door
Or apply to become one — both flows are one tap away.