Request Your Data
You have the right to see the personal information we hold about you, correct it, take it elsewhere, or ask us to delete it. This page is how you exercise those rights.
What you can request
| Request | What you get | Our deadline |
|---|---|---|
| Access | A copy of all personal information we hold about you, in machine-readable JSON and a readable PDF | 30 days (PIPEDA) |
| Correction | Inaccurate information corrected, and anyone we shared it with notified where practicable | 30 days |
| Portability | A structured export suitable for import to another service | 30 days |
| Deletion | Your account and data deleted, subject to legal retention below | 30 days, then 90 days for backups |
| Withdraw consent | Marketing communications stopped | 10 business days (CASL) |
If you are a Quebec resident, Law 25 requires us to respond within the shortest possible delay, and we treat 30 days as the outer limit.
How to make a request
Email privacy@snapfixx.ca with the subject line Data Request. Use the template below so we can verify and process it without going back and forth.
Copy this into your email:
Request type: [access / correction / portability / deletion / withdraw consent] Full name: Email on the account: Phone on the account: Account type: [customer / service professional] Approximate date you joined: Details (for correction requests, what is wrong and what it should say):
Verifying it is you
We have to be certain a request is genuine before we release or delete anything — releasing your data to someone impersonating you would itself be a privacy breach.
- If you have an account: send the request from the email address on the account. We may ask you to confirm a one-time code sent to your registered phone.
- If you do not have an account (for example, you were a recipient of a service someone else booked): we will ask for a piece of government-issued identification and a signed declaration. We use it only to verify you and delete it immediately afterwards.
What we cannot delete
Some records must be retained by law, and a deletion request does not override them:
- Financial and booking records — 7 years. Required by the Canada Revenue Agency.
- Records under legal hold. An open dispute, insurance claim, or law-enforcement order.
- Consent records — 3 years. Required by CASL so we can prove you opted in or out.
Anything retained on these grounds is encrypted, access-logged, and removed from normal operations. We will tell you specifically what was retained and why.
If you are not satisfied
Contact our Privacy Officer at privacy@snapfixx.ca. You may also complain to the Office of the Privacy Commissioner of Canada, or, if you are in Quebec, the Commission d'accès à l'information.