Acceptable Use Policy

This policy applies to everyone who uses SnapFixx — customers, service professionals and staff — across our website and mobile apps.

Using the platform

• Provide accurate information when you create an account and keep it current.
• One account per person. Do not share credentials or let someone else use your account.
• Use SnapFixx only for lawful purposes and only for the service categories we publish: IT & tech support, home cleaning, repairs & handyman, and beauty & personal care.

Keep transactions on the platform

Booking and paying through SnapFixx is what makes our protections work — verified professionals, escrowed payment, dispute resolution, insurance validation and the Friday payout guarantee. Taking a job off-platform removes all of that for both sides.

• Do not solicit or accept off-platform payment for work introduced through SnapFixx.
• Do not share personal contact details in messages or notes to arrange work privately. Our systems redact phone numbers and email addresses automatically.

Prohibited conduct

• Harassment, discrimination, threats, or abusive language toward anyone.
• Discrimination on any ground protected by human rights legislation.
• Misrepresenting your identity, qualifications, certifications or licences.
• Performing regulated work — electrical, gas, plumbing — without a valid provincial licence.
• Fraudulent bookings, payment fraud, or manipulating ratings and reviews.
• Posting reviews that are not based on a genuine completed booking.
• Attempting to access another user's account or any part of our systems you are not authorised to use.
• Scraping, reverse engineering, or interfering with the operation of the platform.
• Recording audio or video of anyone in a private home without their express consent.

For service professionals

• Maintain valid insurance appropriate to your service category at all times. A lapse suspends your account automatically.
• Maintain any provincial licence required for the work you accept. Licensed work may only be performed by a currently licensed professional.
• Complete the work you accept, arrive within the window you commit to, and communicate promptly if plans change.
• Obtain written in-app approval before purchasing any part or extending the scope of a job.
• Follow all applicable health and sanitation requirements, particularly for personal-care services.

For customers

• Provide a safe working environment and accurate access information.
• Be present, or arrange for an authorised adult to be present, where the service requires it.
• Pay for services performed, and raise any concern through the dispute process rather than by withholding payment.

Enforcement

We may warn, restrict, suspend or permanently remove any account that breaches this policy. Serious breaches — fraud, violence, unlicensed regulated work, or endangering someone's safety — result in immediate removal and, where appropriate, a report to the relevant authority. Where a professional is removed, we provide written reasons in accordance with the Independent Contractor Notice.

Reporting

Report a breach to support@snapfixx.ca. To report a security vulnerability, see our Vulnerability Disclosure Policy. If someone is in immediate danger, contact emergency services first.